Welcome to Uptyx
Delivering tailored BPO services designed to scale your operations, reduce costs, and enhance customer satisfaction, powered by an experienced team
Welcome to Uptyx
Delivering tailored BPO services designed to scale your operations, reduce costs, and enhance customer satisfaction, powered by an experienced team
What we do
Our multilingual support services break language barriers, ensuring every customer receives personalized, effective communication in their preferred language.
Our team consists of highly trained, experienced professionals dedicated to providing outstanding customer experiences and representing your brand with excellence.
Easily grow with us — whether you're expanding your team or adjusting to seasonal demand, our call center solutions adapt to your business needs without compromising quality.
About Uptyx
Uptyx BPO is built on the operational excellence of 10 Points, a US-based talent management company. Our team has years of proven success in customer-facing industries like education, healthcare, and more.
Now, we’re bringing the same people-first approach and precision to global business process outsourcing. With operations led from India and leadership rooted in the US, Uptyx is uniquely positioned to deliver culturally aligned, efficient, and scalable solutions.
At Uptyx, our vision is to deliver exceptional business process outsourcing services by combining advanced technology, skilled and passionate professionals, and a relentless focus on quality. We strive to be a trusted partner for businesses across the globe, helping them streamline operations, enhance efficiency, and achieve their strategic objectives. Our ultimate goal is to provide unmatched value to our clients and expand our footprint to become a larger, diversified organization with world-class standards and administration by 2025.
At Uptyx, our mission is to deliver outstanding BPO services that help businesses unlock their full potential. We are committed to offering high-quality, cost-effective solutions by combining our years of industry experience, technological expertise, and customer-first approach.
With years of excellence in the outsourcing industry, we understand the challenges businesses face and are dedicated to helping them overcome operational hurdles, drive growth, and achieve sustainable success.
Excellence is Our Standard, Customer Satisfaction is Our Goal.
Sajal Saxena – CEO of Uptyx
Our Services
Secure, compliant, customer-focused contact center solutions for financial growth.
Streamlining citizen services with secure, transparent, and responsive support systems.
Compassionate, compliant healthcare contact solutions enhancing patient care experiences.
Creating memorable journeys with personalized, 24/7 customer care solutions.
Connecting customers with reliable, fast, and intelligent telecom support services.
Enhancing policyholder trust with secure, responsive insurance support solutions.
Empowering businesses with efficient, talent-focused IT staffing support solutions.
Quotation
Let’s talk about your goals. Get expert insights, cost-saving strategies, and a plan tailored to your business needs — all at no charge.
Our Benefits
Delivering excellence through continuous evaluation of every customer interaction.
At Uptyx, we ensure every call reflects your brand’s standards. Our dedicated quality monitoring team assesses conversations for accuracy, compliance, and customer satisfaction, driving continuous improvement.
Empowering agents with expert training for outstanding customer experiences.
We invest in comprehensive training programs to upskill our teams with product knowledge, compliance guidelines, and soft skills — ensuring they represent your brand perfectly.
Turning data into powerful insights for smarter business decisions.
Uptyx provides detailed analytics and reporting on call trends, customer feedback, and agent performance — helping you optimize operations and enhance service delivery.
Custom strategies to boost your contact center’s performance and impact.
Our support consultants work closely with your team to identify challenges, recommend improvements, and implement customized solutions that drive measurable results.
IT Infrastructure
At the heart of our call center operations lies a powerful blend of AI technology, advanced telephony systems, and a resilient IT infrastructure — all designed to deliver exceptional customer experiences at scale. Our AI-powered solutions assist agents in real time with smart suggestions, automated workflows, and predictive analytics that help resolve queries faster and more accurately. With intelligent call routing, speech recognition, and sentiment analysis, we ensure that every customer interaction is optimized for efficiency and satisfaction.
